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‎07-13-2021 09:18 PM

HP Recommended
Product: HP DeskJet Ink Advantage 2135
Operating System: macOS 11.0 Big Sur

Hello!

 

I connect my printer using a USB cable connection because the printer doesn't have a wifi connection. The first time I tried to set it up manually from "My Preferences > Printers & Scanners," and it can read my printer. I know this because next to the printer icon bar on the left, the status shows a green light, and it said "idle". I assume it said idle because it's not a printer or scanning or anything. But please tell me if I'm wrong. Then I tried printing through different apps (Microsoft word, pages, preview, safari, google chrome), all doesn't work. What happened was every time I click "print", the printer queue icon shows on the bottom for a split second, and then it went away. I double-checked on the Print Queue in My Preferences. It's also not there. 

 

The second thing I tried was installing the app "HP Smart" on my MacBook, which is what's recommended by the HP website. I tried that before and after deleting my printer from my "Printers and Scanners" list (I tried both separately). For both attempts, it couldn't read my printer for some reason I don't know.

 

If someone can help me resolve this problem and suggest what to do, highly appreciated.

 

Thank you! 

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-13-2021 09:24 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎07-13-2021 09:24 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-13-2021 10:12 PM

HP Recommended

I spent 5 hours searching for answers before I found this.Awesome this worked.Thanks Shlomil.You d man👍

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‎07-14-2021 03:29 AM

HP Recommended

you. are. awesome!

 

thank you so much!

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‎07-14-2021 10:37 AM

HP Recommended

You’re much welcome guys, glad seeing that all is sorted now  🙂



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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