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‎05-17-2025 12:14 PM

HP Recommended

Subject: Can’t print – printer still linked to previous owner (HP LaserJet M110we)

Hello,
I recently bought a used HP LaserJet M110we printer.
I successfully connected it to my Wi-Fi and added it to my HP Smart account, but I still cannot print.
The blue Wi-Fi light is solid, but HP Smart shows the printer as “Expired”, and I get the message:
“Printer cannot print. A problem has occurred and you will be unable to print until the issue is resolved.”

I believe the printer is still linked to the previous owner’s HP account, and I cannot remove this myself.

Printer model: HP LaserJet M110we
Serial number: VNC3J03558

Could someone from HP please help me disassociate this printer from the previous owner’s account so I can use it with mine?

Thank you in advance.

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