Printer Issue

[Cringe]

My printer has been working well for the past few years but now it will not print. I have tried the HP Print & Scan Doctor but still no luck. In my settings it shows the following 2 printer items: HP ENVY 5540 Series (Network), and Scan Only - HP ENVY 5540 series (Network) - DO NOT Delete.

Just before it stopped working it would not print photos saying that there was no paper when clearly there was.

Can anybody help please?

[sandytechy20 · Accepted solution]

@Cringe

Welcome to the HP support community.

Are you getting any error message while printing?

Meanwhile:- 

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.