Printer Jp laser jet tank MFP 1005w is not working

[Bosco2007]

My printer is not working 

[Sneha_01]

Hi @Bosco2007 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that your HP LaserJet Tank MFP 1005w printer isn't working. Let's go through some troubleshooting steps to try and resolve the issue. Below are several possible causes and solutions to help get your printer up and running:

1. Check the Basics

Start with the basic checks to ensure everything is properly connected and powered on.

• Power: Make sure the printer is plugged in and turned on. Check the power button and the power indicator light on the printer.
• Cables: If you’re using a USB connection, make sure the cable is securely connected to both the printer and your computer. If using Wi-Fi, ensure the printer is connected to the same network as your computer.
• Paper and Ink/Toner: Check if there is any paper jam or out of ink/toner issue. If necessary, replace the toner or refill paper.

2. Check for Error Messages

Look at the printer's control panel or any display screen for error messages or warning lights that could point to the issue. The printer might show specific errors such as a paper jam or low toner that can help you narrow down the problem.

3. Restart the Printer and Computer

Sometimes, a simple restart can fix many issues.

• Restart the Printer: Turn off the printer, wait 30 seconds, and then turn it back on.
• Restart the Computer: Reboot your computer to refresh its connection to the printer.

4. Check Printer Status on Your Computer

Ensure your computer is recognizing the printer and is set as the default printer.

• Windows:
  1. Go to Control Panel > Devices and Printers.
  2. Right-click on your HP LaserJet Tank MFP 1005w and select Set as default printer if it's not already.
  3. If the printer shows as Offline, right-click and select See what's printing, then choose Resume or Set printer online.
• Mac:
  1. Go to System Preferences > Printers & Scanners.
  2. Check if the printer is listed there and set as the default.
  3. If it’s showing as offline, right-click the printer and click Reset Printing System.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support