• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-23-2023 07:36 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

I have a HP OfficeJet Pro 6978 printer. I have connected a new router and need to set my printer back online.  However, it shows in wireless settings, " This feature has been locked by the person who set up the printer." Is there a way to gain access to this feature?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2023 12:00 PM - edited ‎09-23-2023 12:02 PM

HP Recommended

Got thru with HP WhatsApp support eho assisted me with updating the printer software and re enable WiFi aaccess and the admin settings. Thanks for the suggestion. Ill keep it in mind next time if the issue pops up again

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-23-2023 10:53 AM

HP Recommended

 

              Hello MrJayC ,

 

 

Run HPPSdr.exe from the download location on your computer. Once HP Print and Scan Doctor opens, click Start, and then select your printer. If your printer in not in the list, turn it off and on, and then click Retry. If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

 

      

  • Click on yes button to say thanks
  • Click on the button Accepted Solution if the question is answered
  • Please contact me to inform me of the resullt

 

 

             Best regards,

                  

                   

Bernard42.
Was this reply helpful? Yes No

‎09-23-2023 12:00 PM - edited ‎09-23-2023 12:02 PM

HP Recommended

Got thru with HP WhatsApp support eho assisted me with updating the printer software and re enable WiFi aaccess and the admin settings. Thanks for the suggestion. Ill keep it in mind next time if the issue pops up again

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.