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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer Locked By Person Who Set-up Printer

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09-23-2023 07:36 AM
I have a HP OfficeJet Pro 6978 printer. I have connected a new router and need to set my printer back online. However, it shows in wireless settings, " This feature has been locked by the person who set up the printer." Is there a way to gain access to this feature?
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09-23-2023 12:00 PM - edited 09-23-2023 12:02 PM
Got thru with HP WhatsApp support eho assisted me with updating the printer software and re enable WiFi aaccess and the admin settings. Thanks for the suggestion. Ill keep it in mind next time if the issue pops up again
09-23-2023 10:53 AM
Hello MrJayC ,
Run HPPSdr.exe from the download location on your computer. Once HP Print and Scan Doctor opens, click Start, and then select your printer. If your printer in not in the list, turn it off and on, and then click Retry. If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
- Click on yes button to say thanks
- Click on the button Accepted Solution if the question is answered
- Please contact me to inform me of the resullt
Best regards,
09-23-2023 12:00 PM - edited 09-23-2023 12:02 PM
Got thru with HP WhatsApp support eho assisted me with updating the printer software and re enable WiFi aaccess and the admin settings. Thanks for the suggestion. Ill keep it in mind next time if the issue pops up again
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