• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-27-2019 08:19 PM

HP Recommended
Product: Photosmart All-in-One Printer Model #C309g Product # CD055A
Operating System: Microsoft Windows 10 (64-bit)

On the blinking display panel it has C2FE015D.   Anyone know what this means?   Thank you for all your help!!!!!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2019 08:13 PM

HP Recommended

I talked to HP Support and the tech told me the error message meant that the printer hardware had a carriage jam and could only be fixed by a service tech.  I going to replace the printer not worth the $85.00 service charge.  Thank everyone for all your help.   Jim Forrest

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎03-29-2019 09:23 AM

HP Recommended

@jim78588

 

Welcome to the HP Support Community.

 

Are you able to make a copy?

 

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎03-30-2019 08:13 PM

HP Recommended

I talked to HP Support and the tech told me the error message meant that the printer hardware had a carriage jam and could only be fixed by a service tech.  I going to replace the printer not worth the $85.00 service charge.  Thank everyone for all your help.   Jim Forrest

Was this reply helpful? Yes No

‎03-30-2019 08:19 PM

HP Recommended

The tech  also had me try to doing both a partial and hard printer reset.   Both of them failed and printer returned to blinking error message and all the lights blinking.   I just going to replace it with another printer.   Anyone know where I can get a cheap printer?   Doesn't have to be wireless I'll take a wired printer if it is cheaper.   Thanks again everyone for all the help!!!!!    Jim Forrest

Was this reply helpful? Yes No

‎04-01-2019 09:25 AM

HP Recommended

@jim78588

 

Happy to hear that.

 

If you need further assistance feel free to reach out to us.

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.