Printer Offline with new router

[Edwards11]

I had to replace my old router which worked OK with the 8600 via ethernet cable to my laptop, phone and Ipad.  The new router Netgear AC1900 will not wakeup the printer when it goes to sleep with any of the devices and I get an error printer offline. If I press the on button manually to wakeup the printer it prints fine, back to sleep and it stops.

I need to either keep the printer on and not go to sleep - which I cant find the option for.

Or figure out how to get the router to send a wake up command so they can see each other.

If I switch to wireless printing from the ethernet cable my ipad cant print unless I switch to the printer network from the router network.

[Betty0610]

@Edwards11

Welcome to the HP Support Community.

Is the router working well with the other devices?

Let's restore the Printer's network settings:

1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

Once done, connect the printer back to the Wi-Fi: 1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer. 2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network. 3. Touch Wireless, touch Wireless Setup Wizard, and then touch OK. 4. Follow the display instructions to complete the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)