Printer Offline

[Acedragon01]

I have an HP 2777 all in one printer.  its currently offline and I have alread disconnected/connected the usb line.  Also I restarted my printer together with my laptop, but still offline.  how do i solve it?

[Max3Aj]

@Acedragon01, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP DeskJet Ink Advantage 2777 is showing as offline, even after reconnecting the USB cable and restarting both the printer and your laptop. Let's walk through a few steps to get your printer back online.

Check Printer Status in Windows

1. On your PC, go to Control Panel > Devices and Printers.
2. Right-click your HP 2777 printer and select See what's printing.
3. In the new window, click Printer in the top menu.
4. Make sure "Use Printer Offline" is unchecked.

Set as Default Printer

1. In Devices and Printers, right-click your HP 2777.
2. Select Set as default printer.

Reinstall the Printer Driver

Sometimes the driver may be corrupted or outdated.

• Download the latest full-feature driver from the official HP site: Official HP® Support

1. Uninstall the current printer driver from Control Panel > Programs and Features.
2. Restart your PC.
3. Install the freshly downloaded driver and reconnect the printer via USB when prompted.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support