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‎08-03-2025 08:52 AM

HP Recommended

I am unable to setup my inkjet printer because the PIN provided on the printer is rejected by the setup software

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1 REPLY 1

‎08-03-2025 10:54 AM

HP Recommended

I assume you want the WPS setup pin. Once you enter the WPS setup I think you have 2 minutes to complete or you have to start over.  You may want to avoid using WPS (or your router) and print directly to the printer. 

 

Possibly the PIN is correct but the printer using using the 2.4ghz band and the setup software thinks it is the 5ghz band.


For general help for new router or printer please refer to this article in our printer database.

Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.

 

 

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