Printer Region Reset

[WhisperInterior]

Hi, I would like to reset the region for my printer from the US to Europe as this is where I primarily use it and I can't find cartridges that work. Can you help to advise how to reset the regional setting? I have seen some of the same questions but the replies are always private. Thank you

OfficeJet Pro 9025

[Raj_05]

Hi @WhisperInterior,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions.

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

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Alden4

HP Support 

[WhisperInterior]

Hi! Thank you for your reply.

So do I start the region change through the full feature software? Is there a step by step guide to perform this change?

Thank you in advance!

[Raj_05]

Hi @WhisperInterior,

Thank you for your response, 

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

please share screenshot of this window on a private message. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support