Printer Renamed to Scan Only HP5540 Do Not Delete After Window 11 Update

[PSLeader]

I can print a document from my cell phone using HP Smart app so I know the printer works over my WiFi and it will print a test page from my laptop using the HP Smart app over the WiFi but when I print a pdf document from my laptop, the printer makes a few noises like it's going to print but it stops and doesn't print. 

Recently my printer shows up labeled as Scan Only - HP 5540 Envy - Do Not Delete. I've run HP Print and Scan Doctor and it says all it well. I also have HP 5540 Envy show up on the Print and Scan Doctor opening page with an icon that doesn't look like my printer, If I choose that one to fix, I get an error message eventually that it can't connect to it.

I've uninstalled HP Smart and reinstalled it but I still get the Scan Only -HP 5540 Envy - Do Not Delete on Scan Doctor. 

[Irfan_06]

Hi @PSLeader,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing from one of your device to the printer.

Request you to follow the below steps to fix the issue.

Uninstall the printer software by following the steps from this link and restart the device.

Kindly refer to the steps on this link to update the printer firmware.

Install the printer software by clicking on the link again.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support