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HP Recommended

My Envy 4512 stop printing, I've reloaded the software which loaded 4510, I get to the Activate step and it fails, with the mssg saying "Internet Connection Failed", but my wireless connection is active.  I've tried a few times re-installing, but always end end with the same problem.  I also saw an error mssg OX80070709, and the fix said to unplug power etc... I did this but again the printer doesn't work... The Scanner does work, just not the printer

1 REPLY 1
HP Recommended

@Greg_Envy4512 Lets start with power reset as per HP standards, here's how we recommend doing it:

  • Turn the printer on, if it is not already on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
    • NOTE: 
    • HP recommends connecting the printer power cord directly to the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • Wait until the printer is idle and silent before you proceed.

If the issue persists, please upgrade the printer firmware:

click here for different ways of getting this done using a computer among others.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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