-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer Set-up envy 4512

Create an account on the HP Community to personalize your profile and ask a question
09-15-2020
11:53 AM
- last edited on
07-14-2021
05:58 PM
by
RodrigoB
My Envy 4512 stop printing, I've reloaded the software which loaded 4510, I get to the Activate step and it fails, with the mssg saying "Internet Connection Failed", but my wireless connection is active. I've tried a few times re-installing, but always end end with the same problem. I also saw an error mssg OX80070709, and the fix said to unplug power etc... I did this but again the printer doesn't work... The Scanner does work, just not the printer
09-17-2020 02:07 PM
@Greg_Envy4512 Lets start with power reset as per HP standards, here's how we recommend doing it:
- Turn the printer on, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- NOTE:
- HP recommends connecting the printer power cord directly to the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
If the issue persists, please upgrade the printer firmware:
click here for different ways of getting this done using a computer among others.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.