Printer Settings Locked

[MoAngel]

HP OfficeJet Pro 9010 series

I moved to a new home and need to update the wifi settings.

The options are locked.

I tried going to the IP address (saw this on another post) but I am in my new home and it doesn't connect.

How do I reset it so I can make the update?

Thank you.

[Rainbow23]

Hi @MoAngel,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I suggest that you follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

You may also refer to this document.

I hope this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MoAngel]

Hi -- this doesn't work. The Restore Network Settings option is locked.

 Can you help unlock it?

Thank you.

[MoAngel]

When I go to Set Up -- Printer Maintenance -- the Restore button is also locked.

[MoAngel]

I saw your email with instructions and it worked. Thank you!

[Nal_NR · Accepted solution]

Hi @MoAngel,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. Take care

[K2theJ-22]

I am needing help to unlock a printer I bought at a garage sale. All set up options are locked