Printer Setup - HP 9730 Asking new cartridge, and Setup Cartridge repeatedly

[joymike]

Dear HP / Everyone,

We have a new printer HP 9730. It is new, and during setup, I encountered this error need New Unuse cartridge, so i remove the setup cartridge and put the new one, then after i put the new cartridges, it will now ask for Setup Cartridge, then again, after that it will ask for New cartridge again. I'm stock in the loop. I have talk to Hp support, and advise me to to the reset, but the steps she gave me is not available in that firmware or model. So what i did is just locate the factory reset, then do setup procedure, like setting the country, region, etc. Then after that It is asking form new cartridge, then again setup cartride.

Then i tried other way of resetting, where you have to unplug it from the back of the printer, and in the outlet, and let it rest for 60 seconds, then hold power for 15seconds, then let it rest then plug the power cable back, and put the cartridge back, but unfortunately same error loop again. Maybe anyone encountered same issue, kindly please help.

Or do i need to bring theis from the supplier? or Hp warranty service center?

[Valsimot]

Return it to the seller.