Printer Setup Problem

[Gmon1]

I'm trying to setup my new printer. I've reached the stage where I've filled the ink tanks but it won't register that the black ink tank has any ink in it. The black ink icon keeps flashing. This means that I can't install the print heads. I've tried turning off and unplugging the printer. I've tried solutions from the virtual assistant. The icon keeps flashing. Does anyone know a solution?

[Rita_R2]

Hi, @Gmon1, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here is the link which will help to resolve the issue: 

Fix printhead errors | HP Smart Tank 210, 580, 590, and 5100 printer series | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[Gmon1]

Thanks for your help however, this did not solve the problem. The problem is not to do with the printheads. These have not been installed yet and can't be installed until after the printer recognises that there is ink in the tank. I can't proceed to printhead installation until the black ink icon stops blinking. The carriage will not move to the centre until the ink issues have been solved.