Printer Setup ink issue

[amwebb79]

I got a new printer today and it wont' let me setup. First it said I needed use the setup ink cartridges, which I am using.  I removed and reinstalled so many times now it is saying "New, unused cartridges must be used for startup."  I have the setup cartridges installed.  How do I bypass this or reset the cartridges?  Really don't want to return printer.  

[Jay_G24]

Hi @amwebb79,

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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