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‎03-17-2025 05:37 PM

HP Recommended
Product: HP DeskJet 2855e All-in-One Printer

I can’t set up my new printer. I am using the hp app, and I get a message “we aren’t done, please select here to continue” but there is nothing to select. It should be so easy, according to the pictures, but I’ve already spent way too much time going in circles. Any suggestions? Thanks 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2025 08:20 PM

HP Recommended

Hi @CSW56 

This could be related to the Wifi connection and needs to reset Wifi, follow steps from the next video:

>> https://www.youtube.com/watch?v=RCeu5uIgjas&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎03-17-2025 08:20 PM

HP Recommended

Hi @CSW56 

This could be related to the Wifi connection and needs to reset Wifi, follow steps from the next video:

>> https://www.youtube.com/watch?v=RCeu5uIgjas&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-20-2025 06:42 AM

HP Recommended

You solution solved my problem! thank you

1 person found this reply helpful
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‎03-20-2025 09:11 PM

HP Recommended

Great 😊, nice to know that solution worked !

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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