Printer Status Unavailable

[Jon78987]

I tried all of these steps (took me about 1.5 hours to complete) and still got the same error. 

I'm using Windows 10.

This issue did not start after an update. It just started one day.

I can use the scanner on the printer.

I can use the fax on the printer.

I used all USB ports on my computer.

I tried a different USB on all same USB ports.

I tried with different computer that had never connected to this printer. Same issue, even after installing all driver software.

This is the second HP OfficeJet Pro 6835 I've owned. This issue happened two months after I bought it. Back then HP just gave me a new one. 

Any ideas on how to fix this one other than what you've listed above.

I 

[sandytechy20]

@Jon78987

Welcome to HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.