Printer alert: printhead not detected or missing for officejet pro 8625

[Grammy73]

Error message says:  The printhead appears to be missing, not installed, or incorrectly installed.  Printer was working fine until this message appeared.  Three new HP color cartridges were installed a couple of weeks ago.  Tools: Clean or align print heads results are the same.  First time I have had a problem since purchase.

[A_Gayathri]

Hi @Grammy73,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the "printhead not detected or missing" error on your HP Officejet Pro 8625 can be caused by several issues, such as improper installation, printhead failure, or a firmware issue. Here are some steps to troubleshoot and resolve this problem:
 

1. Restart the Printer

• Turn off your printer and unplug the power cord.
• Wait for about 60 seconds, then plug the power cord back in and turn on the printer.
• Check if the error persists.

2. Check the Printhead Installation

• Open the printer's access door to access the printhead and cartridges.
• Remove the ink cartridges and set them aside.
• Carefully lift the latch to remove the printhead.
• Reinsert the printhead, ensuring it is seated correctly and securely.
• Reinstall the ink cartridges and close the printer's access door.

3. Clean the Printhead Contacts

• Turn off the printer and unplug it.
• Remove the printhead and gently clean the electrical contacts with a lint-free cloth slightly dampened with distilled water.
• Clean the contacts inside the printer where the printhead sits.
• Allow the contacts to dry for a few minutes, then reinstall the printhead and ink cartridges.

4. Update Printer Firmware Update the firmware on an HP printer

• Ensure that your printer has the latest firmware update, which can fix many known issues.
• You can check for firmware updates by visiting the HP Support website and entering your printer model.

5. Reset the Printer

• If the error persists, try resetting the printer to factory settings. This can often resolve firmware-related issues.

6. Replace the Printhead

• If none of the above steps work, the printhead may be faulty and need to be replaced. You can purchase a replacement printhead from HP or an authorized dealer.

Refer to this document: HP Officejet Pro 8625 e-All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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