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- Printer alert: printhead not detected or missing for officej...

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09-01-2024 02:28 PM
Error message says: The printhead appears to be missing, not installed, or incorrectly installed. Printer was working fine until this message appeared. Three new HP color cartridges were installed a couple of weeks ago. Tools: Clean or align print heads results are the same. First time I have had a problem since purchase.
09-03-2024 09:26 AM
Hi @Grammy73,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand the "printhead not detected or missing" error on your HP Officejet Pro 8625 can be caused by several issues, such as improper installation, printhead failure, or a firmware issue. Here are some steps to troubleshoot and resolve this problem:
1. Restart the Printer
- Turn off your printer and unplug the power cord.
- Wait for about 60 seconds, then plug the power cord back in and turn on the printer.
- Check if the error persists.
2. Check the Printhead Installation
- Open the printer's access door to access the printhead and cartridges.
- Remove the ink cartridges and set them aside.
- Carefully lift the latch to remove the printhead.
- Reinsert the printhead, ensuring it is seated correctly and securely.
- Reinstall the ink cartridges and close the printer's access door.
3. Clean the Printhead Contacts
- Turn off the printer and unplug it.
- Remove the printhead and gently clean the electrical contacts with a lint-free cloth slightly dampened with distilled water.
- Clean the contacts inside the printer where the printhead sits.
- Allow the contacts to dry for a few minutes, then reinstall the printhead and ink cartridges.
4. Update Printer Firmware Update the firmware on an HP printer
- Ensure that your printer has the latest firmware update, which can fix many known issues.
- You can check for firmware updates by visiting the HP Support website and entering your printer model.
5. Reset the Printer
- If the error persists, try resetting the printer to factory settings. This can often resolve firmware-related issues.
6. Replace the Printhead
- If none of the above steps work, the printhead may be faulty and need to be replaced. You can purchase a replacement printhead from HP or an authorized dealer.
Refer to this document: HP Officejet Pro 8625 e-All-in-One Printer User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.