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HP Officejet Pro 8625 e-All-in-One Printer
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Error message says:  The printhead appears to be missing, not installed, or incorrectly installed.  Printer was working fine until this message appeared.  Three new HP color cartridges were installed a couple of weeks ago.  Tools: Clean or align print heads results are the same.  First time I have had a problem since purchase.

1 REPLY 1
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Hi @Grammy73,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the "printhead not detected or missing" error on your HP Officejet Pro 8625 can be caused by several issues, such as improper installation, printhead failure, or a firmware issue. Here are some steps to troubleshoot and resolve this problem:
 

1. Restart the Printer

  • Turn off your printer and unplug the power cord.
  • Wait for about 60 seconds, then plug the power cord back in and turn on the printer.
  • Check if the error persists.

2. Check the Printhead Installation

  • Open the printer's access door to access the printhead and cartridges.
  • Remove the ink cartridges and set them aside.
  • Carefully lift the latch to remove the printhead.
  • Reinsert the printhead, ensuring it is seated correctly and securely.
  • Reinstall the ink cartridges and close the printer's access door.

3. Clean the Printhead Contacts

  • Turn off the printer and unplug it.
  • Remove the printhead and gently clean the electrical contacts with a lint-free cloth slightly dampened with distilled water.
  • Clean the contacts inside the printer where the printhead sits.
  • Allow the contacts to dry for a few minutes, then reinstall the printhead and ink cartridges.

4. Update Printer Firmware Update the firmware on an HP printer

  • Ensure that your printer has the latest firmware update, which can fix many known issues.
  • You can check for firmware updates by visiting the HP Support website and entering your printer model.

5. Reset the Printer

  • If the error persists, try resetting the printer to factory settings. This can often resolve firmware-related issues.

6. Replace the Printhead

  • If none of the above steps work, the printhead may be faulty and need to be replaced. You can purchase a replacement printhead from HP or an authorized dealer.

Refer to this document: HP Officejet Pro 8625 e-All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.