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‎06-17-2024 01:11 PM

HP Recommended
Product: HP Color LaserJet Pro M255dw
Operating System: Microsoft Windows 11

I'm needing some help. I have had my printer connected to my laptop for a couple of years and all of a sudden it is saying driver not connected. 

I don't know how to fix it.

1 REPLY 1

‎06-17-2024 01:41 PM

HP Recommended

Hello @Scentsygirl ,
Welcome to the HP Support Community!

 

1. download only HP Color LaserJet Pro M255dw/M255nw Printer Full Software Solution 

2. follow these instructions here: HP printer is offline or unavailable 

If this does not help, then the software must be reinstalled, see 1.

 

Kind Regards
Andr-1611

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