Printer and Macbook not communicating

[Doodle1103]

I have moved house recently and have changed broadband provider. Now my printer and macbook no longer communicate.

Both are connected to the wifi and I have contacted my broadband provider who confirms both are connected correctly and they cannot see any reason from their side why the devices cannot see each other.

Before I moved house, both printer and macbook worked perfectly - nothing has changed other than broadband provider.
I have deleted the printer from the laptop settings. The printer is now not even showing when I click on the 'add printer'

I have done 'Restore Network Defaults' on the printer and reset the wifi connection.
I have powered down both devices multiple times.

Nothing has made any difference.
Any suggestions what to do next?

[A_Gayathri]

Hi @Doodle1103,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP Photosmart 6510 E-All-In-One Printer - B211b. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• Which iOS device are you using?
• Is the blue Wi-Fi light blinking on the printer?
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
   

While you respond to that,  please follow the below steps to resolve the issue.

Restore Network to defaults:

• Most inkjet printers without a touchscreen: Press and hold the Wireless 

and Cancel 

buttons until the Power button flashes, and then wait for the Wireless light to flash.

• Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

Once you connect the printer to your Wi-Fi network the blue light will become solid, please try printing using Airprint.

Print with AirPrint

• Open the app that you want to print from.
• To find the print option, tap the app’s share icon — 

or

— or tap 

• Scroll down and tap 

or Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.

• Tap Select Printer and choose an AirPrint-enabled printer. 
• Choose the number of copies or other options, like which pages you want to print.
• Tap Print in the upper-right corner.

Please go ahead and Update printer firmware and Update software on iOS.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!