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‎07-20-2020 09:24 AM

HP Recommended
Product: MacBook Air
Operating System: macOS 10.15 Catalina

Good Morning! I am having a little bit of trouble trying to install my printer to my MacBook Air, I am able to get it to attach to the wifi but when using the HP Smart app, it seems like the printer is staying connected to it's own network when I go to the Printer & Scanners section of my settings. I have restarted, and reset the printer as well as my computer. I also uninstalled the software. I have done everything that I can think of doing to fix the issue. But when I go the Printer & Scanner section under my Wifi network nothing comes up, but when I switch it to the HP Setup WIFI the printer is there, try to install it and says that there is an error with trying to connect with the network. Thanks in advance!

2 REPLIES 2

‎07-20-2020 11:53 AM

HP Recommended

Hi,

Please let us know your printer model, so we may then guide you further accordingly about any possible steps to try.

 

Shlomi



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‎07-20-2020 12:27 PM

HP Recommended

It's a DeskJet 2752 all-in-one. I have literally tried everything to get it to install. I don't have a touch-screen on it only basic display. The wi-fi indicator is solid blue so it's connected to my network, but when I go into my Printer & Scanner tab in my settings it isn't listed for some reason it is still / only coming up under the HP set-up wi-fi it uses to link itself to my network, and will not allow me to install. I've un & reinstalled software, restarted my computer, and reset the printer, forgot the printer in the app, reset my printer settings also. Nothing that I seem to do can get the printer installed to my MacBook. Thank you for any and all advice! 

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