Printer and computer are not talking to each other. Problem started when MS upgraded a month or so

[Mac31]

If the page(s) to be printer are already in the computer, such as a document I've created in the word processing program, the printer works fine.  It's when I try to print out something from a web site, such as my bank statement, the printer does not work.  This problem showed up a month or so ago right after MS had updated Win10.1. 

[sandytechy20]

@Mac31

Thanks for taking an interest in the HP Support Forums After reading your post I see that you are unable to print from websites. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂  Kudos to you on that score.:)

For better clarity and to assist you better I would require more information regarding this:

• When did this issue start?
• Did you do any changes to the printer?

Meanwhile

Run print and scan doctor 

PSDR 5.0.2 ftp link which should resolve the issue.

Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Steps: 

1. Run PSDR v5.0.2 

2. Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

3. Select the correct Printer and click on Next. 

4. PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

5. Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

6. Regardless if PSDR printed the test page or not, click on “NO PRINT” 

7. PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

8. Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer

Let me know how it goes.

Cheers.