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HP Recommended
hp officejet 7510
Microsoft Windows 10 (32-bit)

I am trying to solve an issue with my printer but all solutions seem to be asking me to factory restore it which i will happily do however it is now saying that these functions have been locked by an admin (i am the sole owner) and asking for a username and password, i have tried the suggested admin login and password as password or blank etc with no luck and would like a solution to factory restore my printer without needing this password as it does not work.

1 REPLY 1
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Hi @Jordang97

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

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Keep me posted and have a great day ahead! 

 

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Rainbow23 - HP Support.
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