cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
178
Flag Post

Solved!

Printer becoming obsolete unless I update software, but no update available

HP Recommended
officejet 3831
Microsoft Windows 7 (64-bit)

I just received an email saying

"Your HP officejet 2831 e-All-in-One Printer is using a firmware version that will soon be obsolete. By updating it for free today, you will ensure that your printer continues operating securely and your HP Instant Ink service continues without disruption. To update the printer using the front panel, make sure the printer is connected to Wi-Fi, then: You must update your firmware by 14 November 2020. If you do not update your firmware by the deadline above, you will lose the ability to print with Instant Ink subscription cartridges, even if they are already in your printer. We apologize that we will have to close your HP Instant Ink account after 14 November 2020 if the firmware is not updated."

I tried asking the visual chat assistant who directed me to the same "driver install" page no matter how I phrased my question, and when I tried to contact someone via the phone it said I had to pay.

I just want to be able to update my printer and continue using it, it is the HP officejet 3830 series and I have an instant ink plan, I was wondering if anyone else had this email too or if they knew why I cannot update it. I have no idea if I'm using the right firmware version (it's SPP5FN2021AR) until I reach the deadline and it either keeps working or stops.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
15,201 15,179 1,188 1,173
Message 2 of 2
Flag Post
HP Recommended

@vale20, Welcome to HP Support Community!

 

If the printer has the updates already installed you do not have to worry. The email is only if you don't have the updates installed. It would have been sent to everyone with the HP Officejet 3830 Printer.

 

If you have any concerns with your account or the printer we are always here to help you 🙂

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation