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‎08-16-2022 03:59 PM

HP Recommended
Product: HP ENVY Pro 6458 All-in-One Printer
Operating System: Microsoft Windows 11

My Printer can't connect to my T-Mobile 5G wireless router. T Mobile says it's not their problem.

Category:
7 people had the same question
6 REPLIES 6

‎08-16-2022 04:02 PM

HP Recommended

I used the HP Smart program and it gets stuck on "exchanging data with the printer"

1 person found this reply helpful
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‎08-25-2022 09:48 AM

HP Recommended

@TommyinSLC

 

Welcome to the HP support community.

 

Are you getting any errors while connecting?

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

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‎08-25-2022 10:35 AM - edited ‎08-25-2022 10:36 AM

HP Recommended

Many of the printers while claiming 5Ghz compatibility are basing that claim on older standards that some of the newer 5Ghz router do not do a good job of supporting. The most reliable way around this is to configure the 2.4Ghz channel on your router with a different SSID and only allow the printer to connect to the 2.4Ghz signal.

 

You can also refer to this Knowledge Base article here: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Century-link-C4000-Unable-to-connect-with-Offi...

 

While written to cover an issue with connection to a Century Link modem, the solution may work in this case as well.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-25-2022 11:39 AM

HP Recommended

GREAT to hear from you Sandytechy!! 

The printer is an Envy 6458

Running with a Gateway Windows 11 laptop

Wifi is a TMobile KVD21 Router (gets its data from the mobile network)

 

When I try to connect the printer to the wifi network using the HP Smart app it sees the printer, goes to Getting Network Information and stalls forever. It disconnects the laptop from the wifi but isn't able to connect the printer to the wifi. Bluetooth is enabled on the laptop.

 

We have switched the Wifi from 5G to 2.4. No better.  We connected the laptop to the printer with a USB cable and it works that way.

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‎09-10-2022 04:26 AM

HP Recommended

@TommyinSLC

 

Good to know that issue is resolved.

Feel free to contact is in the future if you need any assistance.

Sandytechy20
I am an HP Employee

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‎09-10-2022 09:09 AM

HP Recommended

Not resolved. I'm using the printer with a cable but can't use it wirelessly. Can you take another look?

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