Printer can't do custom prints above 297 mm in height

[VinDan]

I just got this printer a couple months ago and I cant seem to get the printer to print f4 size paper. I've seen a couple of tutorials online telling me to make a custom print but I just can't seem to get the height of the print to be above 297 millimeters. is there any fix to this? or anyone with a similar problem?

[Dragon-Fur]

@VinDan 

Welcome to the HP English Community --

Try / Consider / Review

Start

What is --

F4 Paper Size 

Product Specifications for the HP Smart Tank 580 All-in-One Printer (1F3Y2A)

 Next,

 User Guide – HP Smart Tank 520, 540, 580-590 Series

Load Paper - Starting on Page 17

Update Tray and Paper settings - Starting on Page 23

Next,

Check whether your paper size in the printer Control Panel / EWS is set for Size Custom .

True - Not all printers support "Custom" size in the Control Panel / EWS.

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

ORRetain_Printing_Preferences_20

Next,

HP Document: HP Printers - Creating Custom Paper Sizes

Example - Windows - Printing Preferences - Custom Shortcut - "Long Bond" inches

Printing_Preferences_Custom_Paper_Size_Long_Bond_2

========================================

Message Content References

-------------------------------------------

Example - Printing Preferences (Windows) - Shortcut - Everyday

9025_Printing_Preferences_Everyday_10

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 580 All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"