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‎06-09-2020 05:05 PM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

After I started using a new HP PC, the HP printer (envy 4520) won't print color. I can do Wi-Fi printing from another Apple Laptop (everything fine). But when i print the file from local HP PC, it is black only, no color. Also, I can only print duplexing mannually. None of these issues happened with my previous PC. I tried all major solutions like checking every settings and reinstalling the drive, none of them worked so far. Could anyone help me please?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2020 10:14 PM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎06-09-2020 10:14 PM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-10-2020 02:59 AM

HP Recommended

Thank you very much! It solved the problem immediately! Amazing!

Was this reply helpful? Yes No
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