Printer causes Windows 10 to crash

[VicF1047]

Hi!  Unfortunately the registry editor tip doesn't help.  I only got the message "MMC could not create the snap-in" without any CSLID references, so I don't know which registry entry to delete!

[Fanordi]

If you disconnect your session can you open your super-administrator session?? 

[VicF1047]

Hi Fanordi,

I think our posts got out of sequence.

So, here's what I have done:

Run CMD as administrator

Type "Net user administrator /active:yes"

Close CMD box

Restart PC

Log on using new 'Administrator' account - setup and confirm password

Windows opens as if for new user

Right click 'Start' > select Apps and Features

Scroll to HP Officejet 4650 series Basic Device Software and click Uninstall

The uninstall wizard starts - runs for longer than it did before and the list entry disappears but then displays the message about the "call to the package must be member of Administrators group".

Click OK and the entry for the app appears back in the list of apps.

So it feels as though I have not made any progress despite having set up a separate Administrator account.

Have I missed something?

Regards, Vic

[Fanordi]

It is not normal.. I recommend you to enter "cmd" in your Windows search bar, and right clic in "command prompt" for execute in administrator. Enter this command and tell me result:
sfc /scannow

[VicF1047]

Hi Fanordi

I have run the sfc /scannow with the following result:

I have copied the reference CBS file to here: https://1drv.ms/u/s!AkmbOJLLvCgGq0m_wcfZ84ifhIJe?e=iCYKoH.

I don't know how to find the OFFLINE flag

Regards

Vic

[Fanordi · Accepted solution]

It is indicates you have problem with Windows files, so this can be very long but I recommend to you try to repair this using this command in cmd:

Dism /Online /Cleanup-Image /RestoreHealth

[VicF1047]

Hi Fanordi,

I have run the DISM command line with the following result:Will this have fixed

Will this have fixed the TOTAL issue of Windows crashing, or just the administrator issue?

Do I still need to uninstall and reinstall the printer?

[Fanordi]

If your printer works on your computer I recommend to you just disable the super-administrator account! Do you have tested to print? 

[VicF1047]

Hi Fanordi

Thanks for your help.  I have printed test page and a couple of docs from different apps, and so far all is OK.

Many thanks for your help and advice

Vic

[Fanordi]

It is a very good news because I will fear you need to reinstall Windows!