Printer connection lost and now stuck on printer cannot be used until enrolled with HP Instant Ink

[Katie12341]

Printer was working fine and one day it reverted back to setup process. It let's me progress through and tells me to go to 123.hp.com to setup the printer, the printer is already setup on here but shows as offline. When I try and click the manual setup option on the printer it does not allow with the following error message:

"Cartridge cannot be used until printer is enrolled in HP Instant Ink". How can I bypass this error?

[Nal_NR]

Hi @Katie12341,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Were you enrolled in the instant ink program before?

Are you trying to use Instant ink cartridges?

Meanwhile, Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Hope this helps! Keep me posted for further assistance.
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