Printer continues to show set up incomplete

[Elbee1959]

Printer continues to show set up incomplete when it has been set up for years. Tried uninstalling and reinstalling along with the HP smart app with no success

[Sneha_01]

Hi @Elbee1959 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your printer is stuck in a "setup incomplete" state even though it has been working fine for years. Here are a few troubleshooting steps you can try to resolve this issue:

1. Restart Everything

• Power off your printer, computer, and router. Then, power them back on after about 30 seconds. Sometimes, a simple restart can clear out issues and re-establish connections.

2. Check Printer Connection

• If your printer is connected via Wi-Fi, make sure it is properly connected to the network. You can print a network configuration page directly from the printer’s settings (look for an option like "Print Network Configuration" in the menu).
• If the printer is connected via USB, try disconnecting and reconnecting the cable to ensure a stable connection.

3. Clear the Printer Queue

• Sometimes, print jobs in the queue can cause issues. Go to Devices and Printers (or Printers and Scanners in Windows settings) and remove the printer from the queue if any jobs are stuck.
• Delete the printer from your computer (right-click on the printer icon and select "Remove Device") and then try adding it again from scratch.

4. Check HP Smart App and Printer Software

• If you're using the HP Smart App, make sure it is updated to the latest version. You can check for updates through your device's app store (iOS/Android).
• Uninstall and reinstall the HP Smart App if necessary, as well as the printer’s software and drivers from the official HP website.

5. Reset Printer Settings

• Reset the printer to factory settings to clear any configuration errors. You can do this through the printer's settings menu or by following these steps:
  • On the printer’s control panel, navigate to Setup > Printer Maintenance > Restore Defaults (or similar wording).
  • After resetting, you will need to go through the initial setup again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[rcf5]

Removed printer form HP account and reinstalled printer.