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‎05-26-2025 09:25 AM

HP Recommended
Product: HP OfficeJet Pro 9730e Wide Format All-in-One Printer

Using Printer through USB lane, all the printing are getting declined with any reason.

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1 REPLY 1

‎05-28-2025 03:41 AM

HP Recommended

@Kapil712, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Step 1: Check USB Connection

  • Ensure that the USB cable is properly connected between the printer and your computer.
  • Try using a different USB cable to rule out any issues with the cable itself.

Step 2: Verify Printer Status

  • Make sure the printer is turned on and there are no error messages displayed on the printer's control panel.

Step 3: Restart Printer and Computer

  • Turn off the printer and your computer.
  • Disconnect the USB cable.
  • Wait for 60 seconds.
  • Reconnect the USB cable.
  • Turn on your computer and printer.

Step 4: Reinstall Printer Driver

  • Sometimes, reinstalling the printer driver can fix connectivity issues.
  • Uninstall the existing driver from your computer.
  • Download and install the latest driver from the HP Software and Driver Downloads page.

Step 5: Update Firmware

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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