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‎04-03-2016 11:59 PM

HP Recommended
Product: Officejet 5160
Operating System: Microsoft Windows 8.1 (64-bit)

I connect my computer to the Officejet printer, the printer is detected but when I try to print the documents just add up in the printing queue and do not get printed.

i tried reinstalling the printer driver, replacing the ink - no luck 😞

the wierd thing is that when I run the driver update it prints out a test page - and that does get printed!!

any idea how to solve this issue??

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-04-2016 05:33 AM

HP Recommended

Hi,

Thanks for using the HP forum.

 

Can try this self help document :

 

 

Print jobs Stuck in Queue.

http://support.hp.com/us-en/document/c02205477

 

Thanks

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-04-2016 05:33 AM

HP Recommended

Hi,

Thanks for using the HP forum.

 

Can try this self help document :

 

 

Print jobs Stuck in Queue.

http://support.hp.com/us-en/document/c02205477

 

Thanks

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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