Printer does not respond to print command from Mac computer

[Stan7235]

HP Office Jet Pro 6968 does not respond to print command from Mac Computer

[zoey7886]

@Stan7235, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Office Jet Pro 6968! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 6968 printer is not responding to print commands from your Mac computer, follow these steps to troubleshoot and resolve the issue:

Check Connections:

• Ensure the printer is properly connected to your Mac via USB or is connected to the same network if using wireless printing.
• Make sure the printer is powered on and has no error lights or messages.

Verify Printer Settings:

• On your Mac, go to System Preferences > Printers & Scanners.
• Ensure the HP OfficeJet Pro 6968 is selected as the default printer.

Update Printer Drivers:

• Check for and install the latest drivers and software for your HP OfficeJet Pro 6968.
• You can download the necessary drivers from the HP Support Website.

Restart Devices:

• Restart your Mac computer and the HP OfficeJet Pro 6968 printer.
• Restarting can often resolve temporary connectivity issues.

Print Queue:

• Open System Preferences > Printers & Scanners.
• Select your HP OfficeJet Pro 6968 and open the print queue.
• Clear any stuck or paused documents.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,