Printer does not want to print password out

[Gateway011]

when i select the info at the same time as the paper icon, it is supposed to print the password of the printer. but the printer is only printing a purplish hp sign at the top right corner of the page. how else can i get the password?

or can it be because it only has one bar of ink left (but it should still print if its printing the icon).

[Rachel571]

Hi @Gateway011 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems that you're trying to print out the Wi-Fi password or network information from your HP printer, but instead of getting the desired information, you're only getting a purplish HP logo on the page. This can happen if the printer is low on ink, but generally, the printer should still print the network details even with limited ink.

Let’s go through some troubleshooting steps to help you print the correct information:

1. Check Ink Levels

While the ink may seem low, one bar of ink should still be sufficient to print basic text and symbols. However, printing a full page of details like network information requires a bit more ink. If the ink levels are critically low, this could affect the printer's ability to print properly, even if it's still printing partial content (like the HP logo).

Steps to Check Ink Levels:

• Go to the printer control panel.
• Open HP Smart App (if installed) or the printer’s Settings menu on the printer's display.
• Check the ink levels and replace the ink cartridges if they are very low or empty.

If ink is low or empty, try replacing the cartridge(s) and see if this resolves the issue.

2. Try Printing a Network Configuration Page Again

To print the Wi-Fi password or network configuration page, you can try the following steps again, ensuring you’re using the correct method to print the network details.

Steps to Print Network Information:

Reset the Printer's Network Settings (optional, if you suspect the network is not set correctly):

• Press and hold the Wi-Fi button on your printer for about 5 seconds.
• The Wi-Fi light should begin blinking, indicating the printer is in Wi-Fi setup mode.

Print the Network Configuration Page:

• On most HP printers, you can press and **hold the Information button (usually marked with an "i") and the Resume (or Paper) button simultaneously to print the network information.
• Wait for the printer to finish, and it should print a Network Configuration page that contains your Wi-Fi password and network details.

3. Alternative Method to Find the Wi-Fi Password

If the above method is still not working and the printer is not printing the correct page, you can access the network details directly from the printer's web interface (if the printer is already connected to the network).

Steps to Access the Printer's Web Interface:

Print a Network Configuration Page to find the printer's IP address.

• This can usually be done from the printer's Control Panel or Settings menu. Look for an option like Print Network Configuration.
• Find the IP address listed on the printed page (e.g., 192.168.x.x).

Enter the IP address in a web browser on your computer or mobile device (e.g., http://192.168.x.x).

Log into the printer's web interface:

• From there, you can view your network settings, including the Wi-Fi password if it's listed.

4. Troubleshoot the Printer’s Printing Issue

If the printer still refuses to print properly and only prints the logo (or partial information), it could be due to an issue with the print head or ink cartridges.

Steps to Troubleshoot Print Quality:

1. Clean the Print Head:
   • Go to Settings > Tools > Clean Printhead.
   • This will help clear any blockages in the print head and improve the print quality.
2. Check for Paper Jams:
   • Ensure that the paper feed is clear and not obstructed.
3. Perform a Printer Reset:
   • Turn the printer off, wait 10-15 seconds, and turn it back on. This can resolve some internal issues that may be preventing the printer from functioning properly

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support