Printer does'nt print in colour

[Henk48]

Sudenly my printer doesn't print in colour. WWhen going to HP Smart and trying to change to colour it always come back with monochrome?Thank you for your help.

[Treeko]

Hi @Henk48 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge issues with HP Printer.

To isolate the issue, I would request you to elaborate the defect you are referring to.

Meanwhile, you can perform the steps mentioned in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Henk48]

Hi Treeko,

Thank you for your response.

However the problem I have is different and doesn't concern the cartridges.

Indeed, I have 2 PC one desktop and one Laptop. Both are under win 10 pro 64k.

Since few days I can't print in colour from my laptop.

In your link going to paper/ quality I don't see colour

In adanced 

Also going through HP Smart and trying to change to colour it always come back with monochrome?

[Bernard42 · Accepted solution]

         Hello  Henk48

 The problem comes from the driver that is installed.

Download and install it by applying the uninstallation procedure, which I suggest.

40.15.1230

160.1 MB

Nov 22, 2021

Download

Download the driver above.

Procédure: 

I haven't written to turn on the printer yet, so it's off.

Uninstall the old driver in Control Panel, in "Programs and Features", then remove

all occurrences in "Program" and "X86 Program", in Control Panel, right click on your old printer (If it is still there, chances are that it is no longer there) "Remove", if it is present.

Restart the PC. At the end of the startup, connect the printer to the mains, connect a USB cord on the PC side, on the printer you will connect it during the installation ONLY when asked.

Start installing your printer, by right-clicking on the Setup. EXE of the downloaded driver, click ''installed'' en

as administrator'', let the installation take place, at the end, restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Turn on your printer, print a test page, by clicking on the new shortcut created.

That's it, your printer is working again.

with this method, my printer has been working for 7 years without problems.

                                    Excellent Day.

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

             * I am a volunteer posting answers on my own time.

                 Best regards,

[Henk48]

Hi Bernard42,

Thank you for your help did appreciate.

Cheers,

Henk48