• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-01-2026 08:59 AM

HP Recommended

Hp Envy does not scan or copy, and now fails to recognise ink cartridges that have been working perfectly 

Category:
Reply
1 REPLY 1

‎10-01-2026 10:22 AM

HP Recommended

My cartridges are I think reporting the same.
I cam back from holiday to find the printer (Envy 5010) locked up and not able to get any response from the touch screen.
I rebooted things and it asked me what language I wanted, then the country then says I have to install things via the app which doesn't work.
If I go to manual set up it says "Cartridge cannot be used until printer is enrolled in the HP Instant Ink"
It was and things were working... now I can't get past this.

Are you stuck in a similar position or are you able to use the touch screeen and menu?

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->