Printer doesn’t print. It said improper shut down even though it’s been shut down properly.

[Siri11]

My printer Office jet pro 6978 is keep saying that it hasn’t been shut down properly . It also said the paper jams even though no paper jams and i turn it off and on properly many times. The warrantee has expire since April 2018. It said contact HP. 0x6100004a. Please help.

[Dragon-Fur]

@Siri11 

Known Solutions...

The "improper shutdown" in this case is perhaps related to the "jam" issue.

The printer cannot shut down properly when things are not working as expected.

• Paper Jam Error

note:

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

and / or

•  'Printer Failure' '0x610000f6' or '0x61xxxxxx' Error

Note what the document says about "jammed" paper - again, the steps can be followed in order to help find and resolve the issue.

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Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 6978 All-in-One Printer

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