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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Elsie86
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Message 11 of 11
Flag Post

‎09-13-2020 01:10 AM

HP Recommended

Hi Mat19 and any other users having printing problems after updating Windows 10.

I have been trying to troubleshoot and follow all support instruction to no avail. I reinstalled, reset and rebooted my router on top of it and had to delete and reinstalled my printer and followed instructions to install a manufacturer driver and still nothing. I was able to print from my phone and other pc except for my laptop which I do allot of work on. My printer was on, but when I print from my laptop, the printer queue showed an Error and said it was offline. Believe, it took me about four hours to troubleshoot and still nothing worked, until I saw the issue.

 

My printer was on the right Network but my laptop was on a different or default network from when it was updated to Windows 10. I setup a network so I can connect all my devices to use the same printer. So from the update it reset to a default Network. So my printing problem was solved once I updated the Network Sharing name. I didn't have to buy a new printer after all. I hope this will help some of you.  see steps below

  • Go to Control Panel
  • Select Network and Internet
  • Select Network and Sharing Center - you can see the active networks and if its the wrong one you can change it by...
  • Select Change sharing options for different network profiles
  • Go through the Private, Guest or Public and All Networks to make sure the right boxes are turned On for each profile.
  • Save your options at the bottom and I would restart your computer after this and it should solve the printing issues.
  •  

Thank you for your time.

  

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