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‎01-26-2021 11:34 AM - last edited on ‎01-27-2021 11:41 AM by Retired

HP Recommended

Hi! Could you possibly provide the specific link that you used that worked? The web site is confusing. There is discussion of OSX 10 but not big sur. Thanks much!

Category:
1 REPLY 1

‎01-27-2021 11:44 AM

HP Recommended

@Laurie_n

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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