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HP Recommended
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
macOS 10.15 Catalina

Attn: Shlomi,

 

HP Smart Scan still NOT a workaround for my model Printer/Scanner: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

 

HP Smart from the Mac App Store allows printing and scanning with SELECT HP printers: NOT OURS. WHICH?

 

We do NOT have the HP scanner driver software we need for our HP product to scan.

 

HP, WHERE IS THE DRIVER which should look something like??? Ours is NOT listed.

//support.hp.com/us-en/drivers/selfservice/hp-" Officejet Pro 8600 Plus e-All-in-One Printer - N911g" 

 

Further, the following response is NOT a solution after trying Shlomi's advice here: Additionally, you may install HP Smart from the Mac App Store, which should allow printing and scanning with select HP printers:

 

HP Printers - HP Easy Scan *Unable to Scan After Updating to macOS Catalina
 
This document is for HP printers and macOS Catalina (10.15).
When sending a scan job using HP Easy Scan in macOS Catalina, one of the following messages display on the computer or printer control panel:
  • Automatic Document Feeder is Empty
  • Scan Unsuccessful
  • Preparing to scan (STICKS & GOES NOWHERE)
To resolve this issue, make sure to update to the latest version of macOS Catalina and HP Easy Scan. (really??? THAT'S THE PROBLEM - I UPDATED!)
1 REPLY 1
HP Recommended

@MacCarloVision, Welcome to the HP Support Community!

 

The printer driver is available for macOS 10.15 on the HP Support site. Download the HP Easy Start application from here through which the printer driver gets downloaded. 

 

Alternatively, HP Officejet Pro 8600 Plus E-All-In-One Printer - N911g is AirPrint compatible too. You may use the AirPrint drivers to install the printer on the MAC

 

You may use the HP Easy Scan or Apple Image Capture app to scan from your MAC

To know how, kindly refer to this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.