Printer driver install gets stuck on installing network device

[ThatWeirdAndrew]

I'm trying to install the full drivers for my officejet pro 6968. When I try to install the device, it gets stuck on installing network device. I have tried restoring the factory settings on the printer. What do I do?

[asmita6658]

Hi @ThatWeirdAndrew

Welcome to the HP Support Community. I'd be happy to assist you with the printer installation.

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  

If the issue still persists, try these steps -

1. Right-click on the Start or the Windows icon and open run. 
2. In the Run box, type %temp% and hit on "Ok". This will open the "Temp" folder.
3. Select "Date Modified" to "Today" and look for a 7z.... folder. 
4. Open the folder and look for a .msi file. 
5. Right click on it to install. 

Try running the downloaded file in compatibility mode. Once the driver is downloaded, right click on the download in the browser and then click on "Show in folder". Right click on "Properties" and then click on the "Compatibility" tab. Select, "Run this compatibility mode for:" - Windows Vista. Also, check the box for "Run this program as an administrator". 

Hope this helps! Keep me posted. 

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Have a great day!