Printer driver not installed

[ezio1951]

Some days ago, after a Windows update (I think), my printer stopped to print, even if other functions continued to function regularly.

I have this problem ONLY printing from Windows, other platforms (Linux,Android) can print as usual.

Trying to reinstall the printer is unuseful, the app HP Smart can see the printer, tells me about ink levels, but it results not installed.

Suggestions?

Thanks.

Ezio from Italy

[Kumar0307]

@ezio1951, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from your computer. Let us try these steps to resolve this issue:

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing.(Do not use the HP Smart app)

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!