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‎04-26-2026 11:27 AM

HP Recommended

I have been printing for months but now the printer has suddenly stopped and within MS settings and when I reset- up HP smart says driver unavailable.

I have tried rebooting / re-setting up printer

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‎04-29-2026 02:17 AM

HP Recommended

Hi Megan. Having spent hours and doing everything obvious, I found a computer expert who identified a rogue printer driver which got installed with an update. I have had to completely remove the HP Smart app too. At the moment I have printing and scanning back

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‎04-28-2026 07:00 AM - edited ‎04-28-2026 07:00 AM

HP Recommended

Hello @dinsdale5, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP device.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let me know the make and model of the HP device so that I can assist you further?

 

Take care and have an amazing day! 

I'm an HP Employee.


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‎04-29-2026 02:17 AM

HP Recommended

Hi Megan. Having spent hours and doing everything obvious, I found a computer expert who identified a rogue printer driver which got installed with an update. I have had to completely remove the HP Smart app too. At the moment I have printing and scanning back

Reply
Was this reply helpful? Yes No
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