Printer driver unavailable

[yupin]

Have tried all ways to get my printer to work after win 11 update.  No driver available is the result.

I have tried every way on this support page and nothing works. Can scan but not  print. Computer see's

printer but all setup methods come back same answer. It worked until update. ENVY Photo 6255..

[Andr-1611]

Hello @yupin ,
Welcome to the HP Support Community!

Here's what you need to do:

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
2. Restart the PC
3. Close all programs
4. download only this complete package: HP Software – Offline Use Only 
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
   File name: Full_Webpack-44.11.2778-EN6200_Full_Webpack.exe (135.5 MB)
7. The installation was completed successfully, now you must ...
8. Restart the System again
9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[yupin]

Followed steps exactly and upon restart  it showed printer installed. Trying to print from my print program it "replied install printer". Trying to print from email it comes up with print option list and only lists "Save to PDF." In ms word it says "no printer installed". Clicking add printer it replies "The active directive domain service is currently unavailable".