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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Printer Setup, Software & Drivers
- Printer driver

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09-29-2024 10:36 AM
Hi @Splashy-MI,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with your HP Officejet 4500 Desktop All-in-One Printer (G510a) for Windows 11 you are having issues with the printer installation on your new computer. However, there are a few potential solutions you can try:
1. Use Compatibility Mode
- If you have the Windows 10 driver, you can try installing it in compatibility mode. Here's how:
- Download the driver for Windows 10 or Windows 8.1 from HP's support website.
- Right-click on the driver file, select Properties.
- Go to the Compatibility tab.
- Check the box for Run this program in compatibility mode for and select Windows 10 (or Windows 8 if needed).
- Run the installer and follow the prompts.
2. Use Basic Drivers (Windows built-in drivers)
Windows often includes basic drivers for older printers that allow you to print, even if full functionality (like scanning) may be limited.
- Connect the printer to your computer via USB.
- Open Settings > Devices > Printers & Scanners.
- Click Add a printer or scanner and let Windows try to automatically detect and install the necessary drivers.
3. Universal Print Driver
HP provides a Universal Print Driver (UPD) that supports a wide range of printers, including older models. It may not provide all features, but it can enable basic printing. Here's how to install it:
- Download the HP Universal Print Driver for Windows.
- Install the driver and follow the on-screen instructions.
- Add your printer using the Universal Driver.
Refer to this document: HP Officejet 4500 Desktop All-in-One Printer - G510a User manual
HP printer setup (HP Smart app)
HP printer setup (Windows built-in driver)
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.