Printer failure message

[Robw9764]

On set up of 8135e have installed cartridges then stated Printer Failure message and locks touchscreen

[Kuroi_Kenshi]

Hi @Robw9764,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer:

• Turn off the printer and unplug the power cord from the back of the printer and the power source.
• Wait for about 60 seconds to allow the printer to reset.
• Plug the power cord back into the printer and the power source and turn on the printer.

Check Cartridge Installation:

• Open the cartridge access door and ensure that all cartridges are firmly seated in their slots.
• If any cartridge is not installed correctly, remove it and reinsert it, making sure it clicks into place securely.

Inspect for Hardware Obstructions:

• Look inside the printer for any packing material or debris that might be interfering with the printer's operation.
• Remove any obstructions carefully.

Reset the Ink System:

• Remove the cartridges and close the cartridge access door.
• With the printer on, unplug the power cord again and wait for 60 seconds.
• Reconnect the power cord and turn the printer back on.
• Once powered up, reinstall the cartridges.

Update Firmware:

• If possible, ensure that the printer's firmware is updated. Usually, you can do this via HP’s official software utility, but it might require a stable connection to a computer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,