Printer fejl

[DesignJet_user]

 

[zoey7886]

@DesignJet_user, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Cartridge Problem: One or More Cartridges Damaged! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you see a message that indicates one or more cartridges appear to be damaged, follow the steps below to resolve the issue:

Cause:

Poor electrical contact between the cartridge and printer, or the cartridges are damaged.

Solution:

Remove and Reinsert Cartridges:

• Open the printer's cartridge access door.
• Remove the indicated cartridge(s).
• Reinsert the cartridges, ensuring they are correctly installed.

Clean Electrical Contacts:

• Use a lint-free cloth to gently wipe the electrical contacts on the cartridges and inside the printer.

Replace Defective Cartridges:

• If the message persists, replace the indicated cartridge(s) with new, genuine HP cartridges.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,