Printer finally works but scanner says there are no scan options

[Joseph1961]

Just got an HP Officejet 4500 G510n-z and it was exact same one I had before except this has wireless capabilities. Finally got the printer working, but scanner says no scan options. Looked everywhere for a driver and from what I gather, it is not(?) compatible with Windows 11? How can I get the scanner to work?

Thank you.

[Bernard42 · Accepted solution]

              Hello Joseph1961,

Welcome to the HP Support Community.

Let's remove and add web services:

To remove Web Services 1. From the printer control panel display, touch (ePrint), and then touch (Web Services Settings). 2. Touch Remove Web Services.

To set up Web Services using the printer control panel 1. From the printer control panel display, touch Setup. 2. Touch Web Services Setup. 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up ePrint.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup

Please click "Accepted Solution" if you think my post solved your problem,

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Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

           Regards,

[Joseph1961]

THANK YOU.

[Bernard42]

            @Joseph1961 ,

Thanks for the feedback. Glad for you, your printer is working again.

Have a nice day and take care of yourself.

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

        Best Regards,